Services
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WordPress Hosting
Power your website with seamless WordPress hosting for optimal performance.
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WooCommerce Hosting
Elevate your online store with dedicated WooCommerce hosting for smooth transaction.
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WordPress Care
Ensure your WordPress site stays secure and updated with our expert care services.
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WooCommerce Care
Experience the magic of seamless shopping with our WooCommerce wonderland.
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Website Design & Development
Crafting visually stunning and functionally robust websites.
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WordPress Security
Guard your WordPress site against cyber threats with our robust security measures.
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Speed Optimization
Accelerate your website's performance with advanced speed optimization techniques.
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Email Solutions
Stay connected and professional with reliable email solutions tailored to your business needs.
solutions
Industries
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Agency and Freelancer
Empowering agencies and freelancers with tailored digital solutions for success
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Fashion and Lifestyle
Bringing style and sophistication to the digital realm with our fashion-forward solutions
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Fitness and Coaching
Inspiring fitness and coaching ventures to thrive online with personalized digital support
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Startups and MSMEs
Fueling the growth of startups and MSMEs with innovative digital strategies
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Defense & Government
Safeguarding institutions and government entities with robust digital defense strategies
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Real Estate
Transforming the real estate landscape with dynamic digital solutions for property professionals
Resources
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Blog
Stay informed with our insightful articles and expert perspectives
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Tools
Accelerate your projects with our arsenal of user-friendly and efficient digital tools
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Learn
Expand your knowledge and skills with our diverse range of educational resources
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Template
Jumpstart your creativity with our extensive library of customizable templates
About
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About Us
Discover our story, mission, and the values that drive us forward
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Contact Us
Reach out to us for inquiries, support, or partnership opportunities
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NewsRoom
Stay updated on our latest announcements and company news
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Wp Glossary
Learn WordPress terms in the most simplest Way
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Career
Join us! We seek creative minds in web design and development.
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Case Study
Explore our solutions in action through real-world example demonstrations.
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Technology
Dive into the latest advancements and insights in evolving technology trends.
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WP Knowledgebase
Access a wealth of resources, guides, and tutorials to master WordPress
Location
9TOOLKIT India
Increase Your Business Efficiency
HR Toolkit, Sales Toolkit, & Many More
Services
Solutions
Location
9TOOLKIT India
Increase Your Business Efficiency
HR Toolkit, Sales Toolkit, & Many More
Hosting Service Level Agreement (SLA)
Coverage and Definitions
This Service Level Agreement (SLA) applies to you (“customer”) if you have a hosting service with 9HEAVEN (the “Service”) and your account is current (not past due). As used herein, the term “Availability” means the percentage of the last 60 days that the customer’s hosting is available for access by third parties, as measured by 9HEAVEN.
Service Level
Subject to sections below, if the Availability of the customer’s Service is less than 99.9%, 9HEAVEN will credit the customer 5% of the monthly subscription for every 30 minutes of downtime in excess of 0.1% (up to 100% of the customer’s monthly subscription).
Exceptions
Customer shall not receive any credits under this SLA in connection with any failure or deficiency of Availability caused by or associated with:
- Scheduled maintenance;
- Emergency maintenance, hardware, and software failure remedied in under one hour;
- Downtime caused by DNS and/or IP address changes for which you have been notified, but you failed to set your configuration;
- Distributed denial of service (DDOS) attacks, hacker attacks, and other similar events;
- Downtime caused by you, your own configuration, or third-party applications you use;
- Downtime is caused when you reach the maximum resources allocation for your plan;
- Downtime caused by your violation of Terms of Use or any other policy announced on our website;
- Downtime during upgrade/downgrade of your hosting resources;
- Force majeure or any event beyond our control.
Credit Request and Payment Procedures
To receive a credit, the customer must make a request by contacting us. Each request in connection with this SLA must include the dates and times of the unavailability of the customer’s services and must be received by 9HEAVEN within fifteen business days after the customer’s service was not available. If the unavailability is confirmed by 9HEAVEN, credits will be applied for the next billing cycle. Credits are not refundable and can be used only towards future billing charges.